Reviews & feedback

Before you begin

• Permission to review feedback.
• The relevant customer or order context for a reported issue.

How to use it

1. 1

   Choose the review state

   Open Feedback and filter Awaiting, Approved or Archived records as needed.

2. 2

   Read the feedback

   Review the customer’s message and rating where provided. Open the related record when more context is needed.

3. 3

   Handle the record

   Use Review request and the available status actions to process the feedback according to your review workflow.

4. 4

   Follow up on a service issue

   Investigate the underlying order or support conversation and record the next action in the appropriate workspace.

Screen walkthrough

Select a screenshot to zoom in. These are actual platform components using fictional example data.

Explore this screen

01Filter customer feedback by review state and open the related record.