THE PRINTNETWORK HELP CENTERA little guidance.
A little guidance.
A lot you can do.
Learn how your store works. Follow a complete product setup example, or find an overview of a tool in your workspace.
FOLLOW A WORKED EXAMPLE
Build your first print product.
Set up a custom banner: dimensions, finishing, prices, artwork and the customer experience.
Follow the walkthroughYOUR WORKSPACE, EXPLAINED
Walkthroughs, references & platform overviewsWhat would you like to do?
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Getting started
Your first store, step by step.
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Storefronts & websites
Your brand. Your online print shop.
Online storefrontBuild the customer-facing shop where people choose products, upload artwork and place orders.Themes & site designChoose a storefront design, arrange its sections and preview changes before publishing.Pages & navigationCreate useful pages and give customers clear routes to them through your menus.Blogs & contentWrite articles, organize them into categories and review content before it goes live.Domains & redirectsConnect your store address and keep useful links working when a page moves.SEO & social settingsSet your homepage’s search presentation, shared-link preview and social profile links.
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Products & artwork
Built for the details of print.
Product catalogReferenceFind and manage products, understand every section of the product editor, and know which action changes what customers can buy.Dropship productsBring products from an approved vendor into your store without rebuilding each listing.Site-to-site pricingManage the wholesale option prices applied to a product in a connected importing store.Print optionsReferenceOffer customer choices such as grommets or lamination. Understand group settings, included values, defaults, charge basis, dependencies, and variants.Flexible pricingReferenceChoose the right pricing method, understand rates versus base charges, and verify a quote with a worked banner example.Online artwork designerCreate or personalize artwork using text, images, shapes and layers within a print job.Design templatesCreate reusable design starting points so repeat artwork does not have to begin from a blank canvas.Artwork & digital proofsReferenceUnderstand customer artwork, supplied files, the proof’s placement tools, and what to check before approving a side.Set up a print product, from blank to order-readyWalkthroughBuild a custom banner step by step. Set its dimensions, price, finishing choices, images, and artwork workflow—then check the customer form and proof.Product dimensions and size choicesReferenceSet fixed or custom sizes, understand inch-based limits and defaults, and show the right size controls to customers.
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Orders & payments
Keep every job moving.
Order managementKeep the customer, line items, artwork, payment and delivery details together for every print job.Approval queuesReview requested changes such as discounts, refunds or reprints before they are applied.On-hold jobsFind production work waiting for artwork, approval or another issue, then resolve the cause of the hold.Discounts & promotionsCreate discount codes or automatic promotions and control when and where they apply.Stripe card processingConnect your payment account and collect credit or debit card payments against an order.ACH & digital walletsOffer eligible US bank payments and supported wallets alongside card checkout.Payment links & pay laterGive customers an order payment link and offer supported pay-later methods when enabled.Payments & refundsReview money collected, outstanding balances and refund requests in the context of an order.Shipping & pickupPrepare delivery options and follow jobs through shipping or customer collection.Purchase order paymentsTrack customers who use purchase orders and follow their outstanding balances.
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Production & inventory
From approved proof to finished print.
Production workflowSet the path a job follows through your shop and track it from preparation to fulfillment.Turnaround timesSet production time options and the quantity or size rules that affect them.Workflow automationUse automation keys and recurring tasks to connect repeat work to the right shop process.Materials & suppliersMaintain the stock identifiers and supplier details behind the products you make.Purchasing & approvalsCreate supplier purchase orders and review the items, quantities and cost before sending them.Receiving & stockRecord delivered materials, finalize receipts and keep stock changes traceable.
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Customers & support
Make every interaction count.
Customer profilesKeep contact details, order history and account arrangements together so your team has context.Reseller accountsReview reseller requests and manage the account arrangements used for trade customers.Live chatAnswer customer questions in a workspace that keeps the conversation and its context together.Chat agents & templatesSet up support availability and reusable replies so your team can respond consistently.Messages & ticketsTrack customer questions and unresolved support work without losing the order context.Reviews & feedbackRead customer feedback and review its status before deciding how to follow up.
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Team & business tools
The people and details behind the shop.
Users & permissionsGive each teammate an account and control the areas they can view or change.Tasks & team boardsTurn shop work into visible tasks with owners, due dates and priorities.Media libraryUpload reusable files, inspect their details and find the images used across your website and catalog.Shared calendarPlan team events and maintain the holidays used by your shop’s schedules.Company & email settingsKeep your business identity and outgoing customer communications consistent.Account & billingReview your subscription, workspace usage and billing history.
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Reports & insights
See how your business is doing.
Business dashboardStart the day with a view of activity and the work that needs attention.Sales & tax reportsUse reporting views to review sales, orders and the tax information recorded by the platform.Customer & product insightsCompare buying activity to understand which customers and products contribute to your business.Support reportingReview chat and support activity to understand workload and follow up on unresolved conversations.Analytics settingsManage the tracking snippets connected to your storefront in one place.
A question about your workspace?
Your plan and security group determine which tools you can see. Our team can help you find the right place.