In the reports section, you can see/view the statistics according to an agent and time frame.
Conversion block shows you that how many people who chatted with our agents and are converted into leads or customers.
In Avg. Time, it shows avg. time an agent spends chatting with a customer and an avg. response time shows how quickly our agent replies after the first message from a customer.
Ratings depict the feedback of our customers for our chat agents.
Moreover, you can keep an insight into the performance of the chat agents